ERP
Enterprise Resource Planning - ERP
- Do accounts to track their sales/purchases
- Do their taxes
- Pay their employees
- Manage deliveries within promised time-lines
- Deliver quality goods and services
- Communicate with customers, answer their queries
- Provides Real-time Information and Data
- Improved Collaboration
- Allows for Increased Productivity
- Simple Estimating and Quoting
- 360-Degree View of Business Operations
- Provides Seamless Integration
- Improved Customer Service
- Promotes Cutting Operation Costs
Today, all businesses face a lot of problems. One of them being planning and managing their resources, they have to:
The ERP system saves your business a lot of time and effort unifying all of the tools into one platform, instead of using a mix of applications and tools such as spreadsheets, accounting software, web-based CRMs to manage your day to day record keeping. As a consequence, you have to access different systems to understand customers' master data, sales, cash flows, or profitability. The information exists in different silos. It becomes hard to combine the data in order to get useful insights or alerts.Benefits of Having an ERP System:
Customer Relationship Management - CRM
- Maintain a centralized database across your sales org
- Manage all communication and interactions with prospects
- Automate data entry
- Be reminded to follow up with prospects
- Organize contact data
- Segment customers
- Create sales reports
- Automate forecasting for your sales performance
- Scale your sales processes over time
- Ensure team communication is facilitated
- Keep the same software as your company grows
- Make administrative tasks efficient
CRM software provides a business with a means to manage its relationships with existing customers efficiently and also helps it in identifying new leads and prospects. From storing all interactions ever made with a customer, to helping in sales automation, campaign management and customer segmentation, a customer relationship management software does it all.
Investing in a modern CRM software can have many benefits for businesses of all sizes. Here are a few of them:
CRM
HELPDESK
IT Helpdesk Ticketing System
- A ticketing system provides a single, integrated mechanism for capturing, monitoring, and reporting on IT issues.
- Meaningful categorization of tickets.
- Ensuring that all end-user or event tickets are addressed.
- The matching of related tickets to save time and effort.
- Identifying repeat issues – whether they are incidents, requests, complaints, or anything else.
- Supporting problem management through the easier identification of trends.
All organizations need a way to efficiently deal with the issues and requests raised by their customers and other users of their services. The nature of the issues raised can vary greatly from organization to organization, and even within an organization from month to month and across the range of end users that the IT department supports.
Cloud & Local Call Center Servers
- Call Management
- Outbound calls - Manual, preview and predictive
- Inbound calls - Automated call distribution (ACD)
- Blended calls (inbound and outbound)
- Scheduled callbacks (manual & auto)
- 3-way conference and call transfers
- Interactive voice response (IVR) with campaign/queue
- Broadcast and survey dialing
- Full call recordings or on-demand
- Campaign Management
- Multi-lead list per campaign
- Campaign defined scripts
- Custom caller ID - campaign specific
- Custom call statuses and call dispositions
- Hotkeys for quick hangup and call dispositions
- Filter leads (dynamically exclude numbers from lists)
- Supervisor Management
- Real-time Dashboard
- Listen-in, barge-in
- Force log-out
- Reports and analytics
CLOUD